Patient Service Associate Executive (Bedok)

SingHealth Polyclinics; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

SingHealth Polyclinics is seeking a dedicated Patient Service Associate Executive (PSAE) to lead frontline operations, supervise junior staff, and ensure smooth clinic workflows. You will create a welcoming, patient-centered experience and support day-to-day clinic operations.

As the first point of contact, you will manage patient registration, appointments, billing inquiries, and referrals coordination, delivering efficient, compassionate service and upholding high standards of care in a busy

Qualifications

• Diploma in any discipline.
• Experience in healthcare, customer service, or operations is advantageous.
• Strong communication and interpersonal skills.
• Supervisory and coordination abilities to guide teammates.
• Basic computer literacy and willingness to learn clinic systems.
• Customer-oriented with a professional attitude.
• Ability to work half-day on Saturdays.

Responsibilities

• Patient Registration & Appointments: Manage patient registration, schedule appointments, and data entry.
• Billing & Enquiries: Handle billing, payments, and patient enquiries promptly.
• Referrals & Coordination: Facilitate referrals and follow-up arrangements.
• Service Excellence: Manage patient feedback and uphold service standards.
• Clinic Operations Support: Assist in daily clinic operations and administrative tasks.
• Process & Service Improvements: Contribute to improvement initiatives for patient experience.

Skills

Communication skills

Interpersonal skills

Customer service

Supervisory skills

Coordination

Computer literacy

Customer-oriented

Saturday half-day

Education

Diploma in any discipline

Job description

Company description

SingHealth Polyclinics, a leader in family medicine, provides seamless, patient-centred and preventive healthcare that is affordable and accessible to all.

SingHealth Polyclinics' network of polyclinics provides primary healthcare services to the community. It plays an integral role in promoting a healthy lifestyle within the community and empowering families with the knowledge of common health issues, care and treatment options.

SingHealth Polyclinics is a member of Singapore Health Services (SingHealth) - a public healthcare cluster which also manages three hospitals and five specialty centres.

Job description

We are seeking a dedicated, proactive, and service‑oriented Patient Service Associate Executive (PSAE) to lead our frontline operations and uphold the highest standards of patient care. In this supervisory role, you will guide and support junior staff, ensure seamless clinic workflows, and champion service excellence across all patient touchpoints.

As the first point of contact for patients, you will play a vital role in creating a seamless, welcoming, and positive clinic experience. You will support day‑to‑day clinic operations while delivering efficient, compassionate, and patient‑centred service.

Key Responsibilities

• Patient Registration & Appointments
  Manage patient registration, schedule appointments, and ensure accurate data entry.
• Billing & Enquiries
  Handle billing, payments, and patient enquiries promptly and professionally.
• Referrals & Coordination
  Facilitate referrals, follow‑up arrangements, and ensure timely coordination of patient care.
• Service Excellence
  Manage patient feedback, support service recovery efforts, and uphold service standards.
• Clinic Operations Support
  Assist in daily clinic operations, administrative tasks, and workflow processes to ensure smooth clinic functioning.
• Process & Service Improvements

Contribute to improvement initiatives to enhance patient experience and operational efficiency. Provide ground insights to strengthen service quality and workflow optimization.

Requirements

• Diploma in any discipline
• Prior experience in healthcare, customer service, or operations is advantageous
• Strong communication and interpersonal skills
• Supervisory & coordination to guide and mentor teammates
• Basic computer literacy and willingness to learn clinic systems
• Customer‑oriented with a positive, professional attitude
• Ability to work half-day on Saturdays