Frontline Customer Experience Champion

All Saints Home; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

All Saints Home is seeking a Customer Service Officer/Executive to greet residents, families and visitors with warmth and professionalism. You will be the first point of contact, handling enquiries and guiding customers to the right staff while maintaining a respectful and confidential atmosphere.

You will also record feedback, follow up on concerns, and support service-improvement initiatives to enhance the overall resident and family experience across ASH locations.

Qualifications

• GCE O-Level or equivalent qualification.
• Experience handling customer feedback or service recovery is advantageous.
• Experience with CX or service-improvement initiatives is beneficial.
• Strong written and spoken English.
• Basic MS Office, email and administrative systems proficiency.
• Willing to work across ASH locations and rosters.

Responsibilities

• Provide frontline customer service to residents, families and visitors.
• Handle enquiries via phone, email, and walk-ins and provide directions.
• Record and follow up on customer feedback and service issues.
• Support service-improvement initiatives and customer communications.
• Maintain accurate records and handle confidential information.
• Collaborate with other departments to ensure seamless support.

Skills

Customer service

Communication

Multitasking

Calm under pressure

Education

GCE O-Level, NITEC, Higher NITEC, diploma or equivalent qualification

Tools

Microsoft Office

Job description

All Saints Home is seeking a Customer Service Officer/Executive to greet residents, families and visitors with warmth and professionalism. You will be the first point of contact, handling enquiries and guiding customers to the right staff while maintaining a respectful and confidential atmosphere.

You will also record feedback, follow up on concerns, and support service-improvement initiatives to enhance the overall resident and family experience across ASH locations.