Centre-Based Elder Care Services Coordinator

St Luke's ElderCare Ltd; Singapore; On-site; SGD 35,712 - 51,336; Full time

Job summary

St Luke's ElderCare Ltd. is seeking a Customer Service Officer to support elders and families through onboarding, service transitions and billing. You will serve as the main contact, coordinate with volunteers and external partners, and ensure accurate records across admissions and subventions.

The role requires a Diploma or Degree with 2–3 years in front desk/administration, preferably in healthcare. Strong English communication and team collaboration are essential for delivering compassionate

Qualifications

• Diploma or Degree in a relevant discipline is required.
• Minimum 2-3 years in front desk/administrative roles; healthcare/eldercare preferred.
• Familiarity with government subvention schemes and procurement is plus.
• Strong English communication; Mandarin/Tamil/Malay a plus.
• Detail-oriented, proactive, and able to work with stakeholders.

Responsibilities

• Be the main point of contact for elders and next-of-kin, handling enquiries and feedback.
• Guide clients through onboarding, explaining services and fees.
• Coordinate volunteer and partner onboarding and alignment with centre protocols.
• Oversee admissions, discharges, and service transitions with accurate records.
• Handle billing and payments, and track attendance for timely collection.
• Coordinate subvention reporting with internal/external stakeholders.
• Support finance/procurement and audit documentation.
• Contribute to workflow improvements and system innovation.
• Assist Centre Manager with environmental hygiene and centre upkeep.

Skills

Front desk

Customer service

Communication

Interpersonal skills

Independent work

Teamwork

MS Office

Record management

Education

Diploma or Degree in a relevant discipline

Tools

MS Office

Record management systems

Job description

St Luke's ElderCare Ltd. is seeking a Customer Service Officer to support elders and families through onboarding, service transitions and billing. You will serve as the main contact, coordinate with volunteers and external partners, and ensure accurate records across admissions and subventions.

The role requires a Diploma or Degree with 2–3 years in front desk/administration, preferably in healthcare. Strong English communication and team collaboration are essential for delivering compassionate