CUSTOMER SERVICE OFFICER

ALGORITHM SECURITY SERVICES PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

ALGORITHM SECURITY SERVICES PTE. LTD. seeks a Customer Service Officer to engage guests, support safety operations, and ensure a safe, pleasant visit.

The role emphasizes frontline service, information provision, and coordinating with hotel teams to maintain a welcoming environment. The position requires strong English communication, a hospitality mindset, and the ability to work shifts, including weekends and public holidays.

Qualifications

• Minimum hospitality degree or equivalent.
• Prior experience in customer service, hospitality, or security preferred.
• Able to communicate well in English (additional languages is a plus).

Responsibilities

• Provide frontline customer service to guests and visitors.
• Attend to guest enquiries and provide accurate information.
• Assist with directions, check-in guidance, and general hotel support.
• Provide professional and friendly customer service at all times.
• Handle feedback and escalate issues to hotel management when required.
• Support front desk or concierge team when needed.
• Maintain a clean, organised, and welcoming service area.

Skills

Frontline customer service

Guest information provision

English communication

Education

Hospitality degree

Job description

Job Description

We are seeking a professional and service-orientedCustomer Service Officer. The role focuses on front-facing guest engagement, security support, and ensuring a safe and pleasant experience for all visitors.

Key Responsibilities

• Provide frontline customer service to guests and visitors
• Attend to guest enquiries and provide accurate information
• Assist with directions, check-in guidance, and general hotel support
• Provide professional and friendly customer service at all times
• Handle feedback and escalatE issues to hotel management when required
• Support front desk or concierge team when needed
• Maintain a clean, organised, and welcoming service area

Requirements

• Minimumhospitality degreeor equivalent
• Prior experience in customer service, hospitality, or security preferred
• Able to communicate well in English (additional languages is a plus)
• Presentable, polite, and service-oriented
• Able to work shifts, weekends, and public holidays
• Physically fit and able to stand for extended hours