Customer Care Executive — Service Experience Leader
Kallang Group
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Job summary
The Kallang Group is seeking an Executive, Customer Care to bring its service culture to life by resolving enquiries and feedback and championing a consistent, people-centred experience across all touchpoints.
The role contributes to creating a welcoming, respectful and responsive environment where every customer feels heard, valued and cared for, aligning behaviours, processes and systems to deliver meaningful experiences for visitors, partners and the wider community.
Job description
The Kallang Group is seeking an Executive, Customer Care to bring its service culture to life by resolving enquiries and feedback and championing a consistent, people-centred experience across all touchpoints.
The role contributes to creating a welcoming, respectful and responsive environment where every customer feels heard, valued and cared for, aligning behaviours, processes and systems to deliver meaningful experiences for visitors, partners and the wider community.
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