Frontline Car Service and Customer Experience Specialist

Sime Darby Motors Sdn Bhd; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

Performance Motors Limited in Singapore is seeking a Customer Service Officer to be the first point of contact for customers, ensuring a seamless and professional service experience across all touchpoints. You will handle inbound and outbound calls, schedule appointments, coordinate shuttle services, and assist with promotions while maintaining high customer satisfaction and accurate CRM records.

The role requires strong communication, the ability to work under pressure, and a proactive mindset

Qualifications

• Minimum O level.
• 2 years in customer service preferred.
• Strong communication and organizational skills.

Responsibilities

• Meet and greet customers at the front reception.
• Coordinate service appointments and shuttle services as needed.
• Handle inbound/outbound calls and log activities in CRM.
• Obtain customer details and vehicle information for service records.
• Promote and assist with app usage and ongoing promotions.
• Support warranty checks and adherence to local guidelines.
• Assist in generating daily/weekly/monthly service reports.

Job description

Performance Motors Limited in Singapore is seeking a Customer Service Officer to be the first point of contact for customers, ensuring a seamless and professional service experience across all touchpoints. You will handle inbound and outbound calls, schedule appointments, coordinate shuttle services, and assist with promotions while maintaining high customer satisfaction and accurate CRM records.

The role requires strong communication, the ability to work under pressure, and a proactive mindset