Customer Service Officer

Sime Motors; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Performance Motors Limited is hiring a Customer Service Officer in Singapore to deliver outstanding service both in-person and over the phone. You will greet customers, manage calls, log details in CRM, and update vehicle ownership records.

The role involves verifying warranties, booking appointments across service centres, and assisting with campaigns and promotions. Ideal candidates have at least 2 years in customer service or call centre roles, strong communication skills, and the ability to

Qualifications

• Minimum GCE ‘O’ Level or equivalent qualification.
• At least 2 years of experience in customer service or call centre support.
• Strong communication and customer service skills.
• Able to thrive in a fast-paced environment and work well under pressure.

Responsibilities

• Greet customers in person and over the phone.
• Handle all inbound and outbound calls, logging details in CRM.
• Collect and update customer details and vehicle ownership records.
• Verify warranties and support agreements per local guidelines.
• Book appointments across three service centres and offer mobility services.
• Route technical calls to the appropriate service advisor and approach payment method.
• Assist in optimizing workshop capacity by assigning vehicles and tasks.
• Generate daily, weekly, and monthly reports as needed.
• Hand over vehicle with a basic work explanation to customers.

Skills

Communication skills

Customer service

Call centre experience

Education

GCE O Level or equivalent

Tools

CRM software

Job description

## Customer Service OfficerApply: Singapore | Central Singapore | SD Performance Center (OSG1): Singapore | Central Singapore | East Coast Center (OSG2): Full time: Posted Today: JR104632**Company :**Performance Motors Limited**\"Build the Future of Automotive with Us.\"**Since 1979, Performance Motors Limited (PML) has been an authorised dealer of BMW cars and official importer for BMW Motorrad in Singapore. As a long-time partner of this German luxury automotive brand, PML has come to be associated with great performance, driving pleasure and service excellence.As part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500, we’re connected to a powerful network across nine markets in the Asia-Pacific region. With over 13,900 employees, Sime Motors is a leader in automotive assembly, importation, distribution, retail, and after-sales services.**What You’ll Be Doing**As a Customer Service Officer, you’ll deliver outstanding service by managing customer interactions both in-person and over the phone.* Serve as the first point of contact by warmly greeting customers.* Handle all inbound and outbound calls, log details accurately in the CRM, and apply correct wrap-up codes.* Collect and update customer details, vehicle registration, and ownership records.* Verify warranty and support agreements per local guidelines.* Book appointments across three service centres and offer mobility services.* Screen technical calls and route them to the appropriate service advisor and payment method.* Optimize workshop capacity by efficiently assigning vehicles and tasks.* Provide general advice and set clear expectations for service follow-up.* Assist in executing product campaigns and service promotions.* Arrange airport pickup/delivery and schedule car care services.* Monitor customer waiting times and non-verbal cues to maintain service standards.* Generate daily, weekly, and monthly reports as needed.* Hand over vehicle to customers with basic work explanation.**Who We’re Looking For*** Minimum GCE ‘O’ Level or equivalent qualification* At least 2 years of experience in customer service or call centre support* Strong communication and customer service skills* Able to thrive in a fast-paced environment and work well under pressure**Why Join Us at Sime Motors?*** Be part of a trusted brand with a regional footprint.* Work with cutting-edge automotive technology.* Grow your career in a supportive, performance-driven culture.* Enjoy structured training, career progression, and employee benefits.