Customer Service Officer

Sime Darby; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Structured training

Career progression

Employee benefits

Regional footprint

Job summary

Performance Motors Limited, part of the Sime Group, is seeking a Customer Service Officer to deliver outstanding service in our Singapore service centres.

You will greet customers, handle calls, log CRM details, book appointments, verify warranties, and contribute to campaigns and reports with focus on speed and accuracy.

Join a trusted regional brand with access to structured training, career progression, and employee benefits in a fast-paced environment.

Qualifications

• Minimum GCE ‘O’ Level or equivalent qualification.
• 2 years of experience in customer service or call centre.
• Strong communication and customer service skills.
• Able to thrive in a fast-paced environment and work under pressure.

Responsibilities

• Deliver outstanding service by greeting customers in-person and over the phone.
• Handle inbound/outbound calls, log details in CRM and apply wrap-up codes.
• Collect and update customer details, vehicle registration and ownership records.
• Verify warranty and support agreements per local guidelines.
• Book appointments across three service centres and offer mobility services.
• Screen technical calls and route to the appropriate service advisor and payment method.
• Optimize workshop capacity by assigning vehicles and tasks.
• Provide general advice and set expectations for service follow-up.
• Assist in executing product campaigns and service promotions.
• Arrange airport pickup/delivery and schedule car care services.
• Monitor customer waiting times and non-verbal cues to maintain service standards.
• Generate daily, weekly, and monthly reports.
• Hand over vehicle to customers with basic work explanation.

Skills

Communication

Customer service

Call center

Education

GCE O-Level or equivalent

Tools

CRM system

Job description

Company :

Performance Motors Limited

“Build the Future of Automotive with Us.”

Since 1979, Performance Motors Limited (PML) has been an authorised dealer of BMW cars and official importer for BMW Motorrad in Singapore. As a long-time partner of this German luxury automotive brand, PML has come to be associated with great performance, driving pleasure and service excellence.

As part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500, we’re connected to a powerful network across nine markets in the Asia‑Pacific region. With over 13,900 employees, Sime Motors is a leader in automotive assembly, importation, distribution, retail, and after‑sales services.

What You’ll Be Doing

As a Customer Service Officer, you’ll deliver outstanding service by managing customer interactions both in‑person and over the phone.

• Serve as the first point of contact by warmly greeting customers.
• Handle all inbound and outbound calls, log details accurately in the CRM, and apply correct wrap‑up codes.
• Collect and update customer details, vehicle registration, and ownership records.
• Verify warranty and support agreements per local guidelines.
• Book appointments across three service centres and offer mobility services.
• Screen technical calls and route them to the appropriate service advisor and payment method.
• Optimize workshop capacity by efficiently assigning vehicles and tasks.
• Provide general advice and set clear expectations for service follow‑up.
• Assist in executing product campaigns and service promotions.
• Arrange airport pickup/delivery and schedule car care services.
• Monitor customer waiting times and non‑verbal cues to maintain service standards.
• Generate daily, weekly, and monthly reports as needed.
• Hand over vehicle to customers with basic work explanation.

Who We’re Looking For

• Minimum GCE ‘O’ Level or equivalent qualification
• At least 2 years of experience in customer service or call centre support
• Strong communication and customer service skills
• Able to thrive in a fast‑paced environment and work well under pressure

Why Join Us at Sime Motors?

• Be part of a trusted brand with a regional footprint.
• Work with cutting‑edge automotive technology.
• Grow your career in a supportive, performance‑driven culture.
• Enjoy structured training, career progression, and employee benefits.