Automotive Service Concierge & Customer Experience

Sime Darby; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Structured training

Career progression

Employee benefits

Regional footprint

Job summary

Performance Motors Limited, part of the Sime Group, is seeking a Customer Service Officer to deliver outstanding service in our Singapore service centres.

You will greet customers, handle calls, log CRM details, book appointments, verify warranties, and contribute to campaigns and reports with focus on speed and accuracy.

Join a trusted regional brand with access to structured training, career progression, and employee benefits in a fast-paced environment.

Qualifications

• Minimum GCE ‘O’ Level or equivalent qualification.
• 2 years of experience in customer service or call centre.
• Strong communication and customer service skills.
• Able to thrive in a fast-paced environment and work under pressure.

Responsibilities

• Deliver outstanding service by greeting customers in-person and over the phone.
• Handle inbound/outbound calls, log details in CRM and apply wrap-up codes.
• Collect and update customer details, vehicle registration and ownership records.
• Verify warranty and support agreements per local guidelines.
• Book appointments across three service centres and offer mobility services.
• Screen technical calls and route to the appropriate service advisor and payment method.
• Optimize workshop capacity by assigning vehicles and tasks.
• Provide general advice and set expectations for service follow-up.
• Assist in executing product campaigns and service promotions.
• Arrange airport pickup/delivery and schedule car care services.
• Monitor customer waiting times and non-verbal cues to maintain service standards.
• Generate daily, weekly, and monthly reports.
• Hand over vehicle to customers with basic work explanation.

Skills

Communication

Customer service

Call center

Education

GCE O-Level or equivalent

Tools

CRM system

Job description

Performance Motors Limited, part of the Sime Group, is seeking a Customer Service Officer to deliver outstanding service in our Singapore service centres.

You will greet customers, handle calls, log CRM details, book appointments, verify warranties, and contribute to campaigns and reports with focus on speed and accuracy.

Join a trusted regional brand with access to structured training, career progression, and employee benefits in a fast-paced environment.