Customer Experience & Service Coordinator

Recruit Express Pte Ltd; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a customer service professional to be the first point of contact, greeting clients warmly and handling calls with professionalism. You will log details in the CRM, verify warranties, and coordinate service bookings across three centres to ensure smooth operations.

You will collect and update customer and vehicle records, screen calls, route issues to the right advisor, optimize workshop capacity, and generate routine reports.

Qualifications

• Minimum GCE ‘O’ Level or equivalent qualification.
• At least 2 years of experience in customer service or call centre support.
• Strong communication and customer service skills.

Responsibilities

• Serve as the first point of contact by greeting customers.
• Handle inbound and outbound calls, log details accurately in the CRM, and apply correct wrap-up codes.
• Collect and update customer details, vehicle registration, and ownership records.
• Verify warranty and support agreements per local guidelines.
• Book appointments across three service centres and offer mobility services.
• Screen technical calls and route them to the appropriate service advisor and payment method.
• Optimize workshop capacity by efficiently assigning vehicles and tasks.
• Provide general advice and set clear expectations for service follow-up.
• Assist in executing product campaigns and service promotions.
• Arrange airport pickup/delivery and schedule car care services.
• Monitor customer waiting times and non-verbal cues to maintain service standards.
• Generate daily, weekly, and monthly reports as needed.

Skills

Customer service

Call center

Communication skills

Multitasking

Education

GCE O-Level

Tools

CRM software

Ticketing system

Job description

Recruit Express Pte Ltd in Singapore is seeking a customer service professional to be the first point of contact, greeting clients warmly and handling calls with professionalism. You will log details in the CRM, verify warranties, and coordinate service bookings across three centres to ensure smooth operations.

You will collect and update customer and vehicle records, screen calls, route issues to the right advisor, optimize workshop capacity, and generate routine reports.