Automotive Customer Experience Specialist

PEOPLE PROFILERS (SERVICES) PTE. LTD.; Singapore; On-site; SGD 29,000 - 31,000; Full time

Job summary

PEOPLE PROFILERS (SERVICES) PTE. LTD. is seeking a Customer Service Officer in Singapore to deliver outstanding service by managing customer interactions in person and over the phone.

You will greet customers, handle calls, and log details in the CRM, ensuring accurate wrap-up codes. Responsibilities include verifying warranties, booking appointments across three service centres, routing calls to the right advisors, and assisting with campaigns and promotions.

Qualifications

• Minimum GCE ‘O’ Level or equivalent qualification.
• At least 2 years of experience in customer service or call centre support.
• Strong communication and customer service skills.
• Able to thrive in a fast-paced environment and work well under pressure.

Responsibilities

• Greet customers and serve as first contact point.
• Handle inbound and outbound calls; log details in CRM with wrap-up codes.
• Verify warranty and service agreements per local guidelines.
• Book appointments across three service centres and offer mobility services.
• Route technical calls to the appropriate service advisor and payment method.
• Optimize workshop capacity by assigning vehicles and tasks.
• Provide service follow-up and set clear expectations.
• Assist in executing product campaigns and service promotions.
• Arrange airport pickup/delivery and schedule car care services.
• Monitor waiting times and non-verbal cues to maintain service standards.
• Generate daily, weekly, and monthly reports.

Skills

Customer service

Call center

Communication

Education

GCE O’ Level or equivalent

Tools

CRM system

Job description

PEOPLE PROFILERS (SERVICES) PTE. LTD. is seeking a Customer Service Officer in Singapore to deliver outstanding service by managing customer interactions in person and over the phone.

You will greet customers, handle calls, and log details in the CRM, ensuring accurate wrap-up codes. Responsibilities include verifying warranties, booking appointments across three service centres, routing calls to the right advisors, and assisting with campaigns and promotions.