Officer - Customer Care

Cycle & Carriage; Singapore; On-site; SGD 24,552 - 33,480; Full time

Job summary

Cycle & Carriage in Singapore is seeking a dedicated customer service representative for its Customer Contact Centre. The role focuses on inbound queries, providing top-notch service while managing customer expectations effectively.

The ideal candidate should possess at least an ‘N’ or ‘O’ level and have experience in customer service. Strong communication skills and a customer-centric mindset are a must, along with the ability to engage in outbound calls for service follow-ups and promotions.

Qualifications

• 1–2 years of customer service experience is preferred.
• Ability to manage multiple tasks effectively.
• Genuine passion for service excellence.

Responsibilities

• Handle inbound customer calls professionally.
• Take ownership of customer cases until resolution.
• Coordinate with teams to resolve customer issues.
• Conduct outbound calls for follow-ups and promotions.
• Upsell suitable offerings during customer interactions.

Skills

Good communication and listening skills

Strong team player

Good time-management skills

Customer-centric mindset

Comfortable performing outbound upselling

Education

Minimum ‘N’ or ‘O’ level

Tools

MS Office applications

Job description

Be part of Cycle & Carriage Singapore (CCS) and join our dynamic Customer Contact Centre, where you will play a key role in delivering excellent customer experiences and strengthening brand loyalty. This role is primarily focused on inbound customer service, handling enquiries, feedback, and complaints with professionalism and care. As we continue to grow, the role may also involve outbound calls such as service follow‑ups, surveys, and sharing relevant promotions or packages. This is a great opportunity for individuals who enjoy customer engagement and are open to developing sales‑related skills over time.

Responsibilities

• Handle inbound customer calls professionally, providing clear and accurate information.
• Take ownership of customer cases and manage them from start to resolution.
• Ensure timely follow‑up and closure of cases to meet service level and quality standards.
• Record and update customer interactions accurately across multiple IT systems.
• Coordinate with internal and external teams to resolve customer issues efficiently.
• Demonstrate a high level of administrative competence for events / promotions and support department initiatives.
• Conduct outbound calls for customer follow‑ups, surveys, or service‑related communications.
• Provide feedback and suggestions to improve customer service processes.
• Identify service gaps or recurring issues and escalate to the Supervisor when required.
• Support outbound calls to share relevant promotions, service campaigns, or packages when appropriate.
• Upsell suitable offerings or ongoing service campaigns / promotions.
• Complete any other assignments and projects as assigned by the Supervisor.

Qualifications

• Possess minimum ‘N’ or ‘O’ level with 1–2 years of customer service experience.
• Good communication and listening skills.
• Good command of the English language.
• Strong team player with a positive and adaptable attitude.
• Good time‑management skills and ability to manage multiple tasks.
• Background in automotive / service / hospitality industry will be an added advantage.
• Proficient in MS Office applications & comfortable working with multiple systems.
• Open to workplace transformation and changes in processes.
• Customer‑centric mindset with a genuine passion for service excellence.
• Comfortable performing outbound upselling call activities.