Customer Service Officer

simedarby; Singapore; Sur place; SGD 32 000 - 46 000; Plein temps

Résumé du poste

Performance Motors Limited seeks a Customer Service Officer to be the first point of contact, delivering a seamless, professional experience across all service touchpoints. You will manage inquiries, schedule appointments, and support operational efficiency while upholding high customer satisfaction.

You will greet customers at reception, promote services and digital tools, handle calls, log CRM data, and assist with reports to monitor daily service levels and campaigns.

Qualifications

• Minimum O level with at least 2 years in the customer service industry.
• Strong customer service and communication skills.
• Ability to work under pressure in a fast-paced environment.
• Customer-focused with a proactive service mindset.
• 5.25 work week.

Responsabilités

• Meet and greet customers at front reception.
• Coordinate service appointments and shuttle arrangements.
• Handle inbound/outbound calls and log CRM data.
• Promote and assist with Share Box (Key Drop), App-ing & Mapping.
• Assist with daily/weekly/monthly reporting and service level tracking.
• Ensure all customer interactions are logged and followed up with next steps.

Connaissances

Customer service

Communication skills

Work under pressure

Customer-focused

Formation

O Level

Outils

CRM software

Description du poste

Company : Performance Motors Limited

What You\'ll Be Doing

As a Customer Service Officer, you will serve as the first point of contact for customers, ensuring a seamless and professional experience across all service touchpoints.

This role involves managing inbound and outbound communications, coordinating service appointments, and supporting operational efficiency while maintaining high standards of customer satisfaction.

• Meet and Greet customer at the front reception
• Promote and assist with the usage of the Share Box (Key Drop)
• Promote App-ing & Mapping at the front reception
• Handle calls at all times and charge (wrap up code) accordingly if any
• Act as first point of telephone contact for customer support requests
• Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment / update)
• Check for support agreement / warranty validity per local guideline.
• Ensure all inbound/ outbound calls, including customer compliments and complaints logged in CRM system are defined
• Assign call to the appropriate delivery method (CSA) and payment type
• Provide customer with call number for follow-up and set customer expectations on the next steps in the service delivery process
• Assist in special product campaign or promotions
• Arrange for shuttle service, airport service, pickup and delivery for customers
• Schedule customers for professional car care services
• To ensure daily service level achievement
• Assist in generating daily, weekly and monthly reports as and when required

Who We\'re Looking For

• Minimum O level with at least 2 years of experience in the customer service industry.
• Strong customer service and communication skills.
• Ability to work under pressure in a fast-paced environment.
• Customer-focused with a proactive service mindset.
• 5.25 work week