Senior Guest Experience Supervisor, Capella Culturist

CAPELLA HOTEL, SINGAPORE; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

CAPELLA HOTEL, SINGAPORE is seeking a Supervisor, Capella Culturist to manage Living Room operations, ensuring tailored guest service. You will handle concierge tasks, maintain knowledge of local events, and facilitate excellent guest experiences.

The ideal candidate has a Diploma in Hospitality Management and 3 years experience at luxury hotels. Strong communication skills and personalized service are essential for this position.

Qualifications

• Minimum 3 years of experience in front of house role at luxury hotels/resorts.
• Exceptional customer service skills.
• Knowledge of local attractions, dining options and activities preferred.

Responsibilities

• Manage Living Room operations to ensure guest satisfaction.
• Handle and document guest complaints effectively.
• Perform concierge services and manage guest preferences.

Skills

Customer service

Multitasking

Communication

Interpersonal skills

Education

Diploma in Hospitality Management

Job description

CAPELLA HOTEL, SINGAPORE is seeking a Supervisor, Capella Culturist to manage Living Room operations, ensuring tailored guest service. You will handle concierge tasks, maintain knowledge of local events, and facilitate excellent guest experiences.

The ideal candidate has a Diploma in Hospitality Management and 3 years experience at luxury hotels. Strong communication skills and personalized service are essential for this position.