Front Office Leader: Guest Experience & Operations

TPC HOTEL PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

TPC HOTEL PTE. LTD. in Singapore seeks an experienced Front Office Manager to lead our front desk operations, delivering personalized, five-star service.

You will manage daily front office activities, oversee guest arrivals and departures, and coach a team to uphold brand standards and exceptional guest experiences. You will collaborate with Housekeeping, Reservations and Engineering to ensure smooth operations, accurate billing, and high-quality VIP service, while driving upsell initiatives and

Qualifications

• Minimum 5 years in hotel Front Office operations or equivalent.
• Experience implementing and managing brand standards in a luxury environment.
• Image and interpersonal skills to project a professional appearance.

Responsibilities

• Oversee Front Office operations to deliver personalized, customer-focused service.
• Coach and train Front Office team to maintain high service standards.
• Manage guest arrivals/departures, room allocations, and check-in/check-out procedures.
• Ensure VIP rooms and public areas meet highest standards.

Skills

Front Office Management

Customer Service Excellence

Training & Coaching

Team Leadership

Communication Skills

Tools

PMS

Job description

TPC HOTEL PTE. LTD. in Singapore seeks an experienced Front Office Manager to lead our front desk operations, delivering personalized, five-star service.

You will manage daily front office activities, oversee guest arrivals and departures, and coach a team to uphold brand standards and exceptional guest experiences. You will collaborate with Housekeeping, Reservations and Engineering to ensure smooth operations, accurate billing, and high-quality VIP service, while driving upsell initiatives and