Front Office Manager

CRAIG ROAD PROPERTY HOLDINGS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Singapore is seeking an experienced professional to oversee the daily operations of the Front Office Department. The role involves ensuring guest satisfaction, training front desk staff, and managing daily reporting. Candidates should possess strong leadership and communication skills, with a focus on creating a welcoming guest experience.

Qualifications

• Strong guest service skills and experience in hotel operations.
• Ability to lead and train staff effectively.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee daily operations of the Front Office Department.
• Ensure guest satisfaction through efficient service.
• Train and direct front desk staff.

Skills

Guest service skills

Leadership

Communication

Job description

What do we expect from you?

Under the general guidance of the Director of Rooms or any other authorized by management, oversee the daily operations of the Front Office Department. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments in the absence of the Director of Rooms.

How your day looks like?

• Ensure efficient guest registration, check-out, and telephone service.
• Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, including proper public relations techniques, courteous and professional guest handling, proper identification and credit procedures, and correct handling of postings, cash transactions, account settlements, and deposits.
• Supervise front desk and telephone attendants, ensuring duties are completed according to established policies, including timely call answering, proper greetings, message handling, and courteous guest complaint resolution.
• Direct and train front desk staff and operators.
• Assist in new-hire and ongoing training programs.
• Organize breaks and ensure all work is completed efficiently and according to schedule.
• Ensure all necessary reports and forms are completed daily, weekly, and monthly.

How do I deliver this?

• Tell it like it is- Be authentic, honest, sincere, and true.
• Have fun and make friends- Be fun, energetic, whimsical, upbeat, casual, and approachable.
• I've got your back- Be accountable, responsible, dependable, and follow through on promises.
• Play to win- Be innovative, creative, open to new ideas, and think outside the box.
• Right here, right now- Be attentive, detail-oriented, focused, and fully present, owning the guest experience.