Front Office & Guest Experience Manager

IHG; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A global hospitality company seeks a Front Office Manager for Hotel Indigo Singapore Katong. This role involves managing front office operations, ensuring excellent guest experiences, and supervising personnel to provide top-tier service. Candidates should have a Bachelor's degree with at least 4 years of relevant experience and strong communication and organizational skills. You will enjoy benefits including birthday off and discounts at restaurants within the IHG group. Join a successful global brand with opportunities for personal and career growth.

Benefits

Birthday Off

Medical Benefits

Insurance Coverage

25-50% F&B Discount at IHG restaurants

Special Employee Rate at IHG Hotels

Room to Grow Opportunities

Qualifications

• 4 years’ experience in front office or guest services with supervisory experience.
• Strong interaction skills with customers, employees, and third parties.
• Demonstrated ability in writing and organizing tasks.

Responsibilities

• Manage all aspects of the front office to enhance guest experience.
• Monitor front office staff for quality guest service.
• Compile reports and manage departmental meetings.

Skills

Communication skills

Problem-solving

Organizational abilities

Customer interaction

Proficient in Microsoft Office

Education

Bachelor’s Degree or Diploma in Hotel Administration or equivalent

Tools

Front Office System

Job description

A global hospitality company seeks a Front Office Manager for Hotel Indigo Singapore Katong. This role involves managing front office operations, ensuring excellent guest experiences, and supervising personnel to provide top-tier service. Candidates should have a Bachelor's degree with at least 4 years of relevant experience and strong communication and organizational skills. You will enjoy benefits including birthday off and discounts at restaurants within the IHG group. Join a successful global brand with opportunities for personal and career growth.