Front Office Guest Experience Lead

Hilton; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global hospitality company seeks a Guest Service Executive for their Hilton Garden Inn in Singapore. This role involves managing front desk operations, assisting other departments, and resolving customer complaints. Candidates should possess effective communication skills, basic math skills, and the ability to provide high levels of customer service. Full-time schedule with opportunities for career development within a dynamic team environment.

Qualifications

• Ability to deal with internal and external customers requiring patience and diplomacy.
• Basic math skills and calculator proficiency for complex calculations.
• Strong listening skills to understand instructions and information.

Responsibilities

• Manage front desk operations ensuring high service standards.
• Assist other departments with inquiries and requests.
• Resolve customer complaints effectively and professionally.
• Conduct daily pre-shift meetings and communicate staff information.
• Handle guest check-ins and check-outs efficiently.

Skills

Effective customer handling

Mathematical skills

Effective listening

Job description

A leading global hospitality company seeks a Guest Service Executive for their Hilton Garden Inn in Singapore. This role involves managing front desk operations, assisting other departments, and resolving customer complaints. Candidates should possess effective communication skills, basic math skills, and the ability to provide high levels of customer service. Full-time schedule with opportunities for career development within a dynamic team environment.