Front Desk & Admin Support Specialist

P-SERV PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading service provider in Singapore seeks a Front Desk Officer to maintain a presence at the counter, assist customers, and handle inquiries. Candidates should have a minimum GCE 'O' Level and prior customer service experience is a plus. Responsibilities include greeting customers, administrative support, and guiding users on digital applications. The role offers Monday to Friday working hours, with competitive working conditions. Only shortlisted candidates will be contacted.

Qualifications

• Min GCE 'O' Level with prior customer service experience is an advantage.
• Pleasant demeanour with good interpersonal and communication skills.
• Able to handle customer enquiries tactfully.
• Proficient in Microsoft Office and digital applications.
• Able to work independently and as part of a team.

Responsibilities

• Maintain presence at the front counter for prompt assistance.
• Greet and register walk-in customers using case management system.
• Respond to customer enquiries professionally.
• Track walk-in customer numbers during queue system downtime.
• Perform daily operational checks of the service centre.
• Handle telephone and inbound email enquiries in a timely manner.
• Provide administrative support including document filing and data entry.
• Assist with setting up videoconferencing equipment.
• Provide logistical support for ad-hoc events.
• Engage with customers to guide on digital apps and online services.
• Assist customers with online application forms.
• Perform follow-ups and additional duties as assigned.

Skills

Interpersonal skills

Communication skills

Microsoft Office proficiency

Customer service experience

Microsoft Office

Education

GCE 'O' Level

Job description

A leading service provider in Singapore seeks a Front Desk Officer to maintain a presence at the counter, assist customers, and handle inquiries. Candidates should have a minimum GCE 'O' Level and prior customer service experience is a plus. Responsibilities include greeting customers, administrative support, and guiding users on digital applications. The role offers Monday to Friday working hours, with competitive working conditions. Only shortlisted candidates will be contacted.