Freelance Customer Service Officer

Prism+; Singapore; Remote; SGD 60,000 - 80,000; Full time

Job summary

A fast-growing consumer electronics company is seeking a Customer Service Officer Offshore to provide exceptional support to customers in Singapore. The role offers remote flexibility, where you'll respond to inquiries, troubleshoot issues, and ensure customer satisfaction. Ideal candidates are fluent in English, have strong communication skills, and prior experience in customer service. Benefits include annual bonuses and paid leaves.

Benefits

GY differential pay

Holiday differential pay

Incentives

Annual Bonus

Paid leaves (Annual, Medical, Birthday)

Performance-based salary increases

Great work culture

Qualifications

• Previous experience in customer service or a related field is preferred.
• Reliable internet connection and appropriate work-from-home setup.
• Social Media Moderation is a plus.

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Troubleshoot and resolve customer issues related to products.
• Ensure timely communication with customers.
• Collaborate with internal teams to address customer concerns.

Skills

Fluent in English (written and spoken)

Strong communication and interpersonal skills

Ability to multitask

Attention to detail

Problem-solving skills

Tools

Customer service software

Job description

PRISM+ is a fast-growing consumer electronics company based in Singapore, known for its high-quality TVs and monitors. We are currently seeking a Customer Service Officer Offshore to join our dynamic team. This role offers the flexibility of working remotely from anywhere in the world.

As a Customer Service Officer Offshore, you will be responsible for providing exceptional support to our customers located in Singapore. You will assist them with inquiries, troubleshooting, and general support via email, live chat, and phone calls. Your main goal will be to ensure customer satisfaction and provide a positive experience with our brand.

Responsibilities:

• Respond to customer inquiries and provide accurate information and assistance
• Troubleshoot and resolve customer issues related to our products
• Ensure timely and effective communication with customers
• Collaborate with internal teams to address customer concerns and provide feedback for improvements
• Maintain thorough knowledge of our products, promotions, and company policies

• Fluent in both English (Both written and speaking)
• Previous experience in customer service or a related field
• Strong communication and interpersonal skills
• Ability to multitask and work well under pressure
• Attention to detail and problem-solving skills
• Proficient in using customer service software and tools
• Reliable internet connection and appropriate work-from-home setup
• Data Entry and Management
• Social Media Moderation is a plus.

Benefits:

GY differential pay.

Holiday differential pay.

Incentives

Annual Bonus

Paid leaves (Annual, Medical, and Birthday)

Salary may increase after 3 and 6 months! (Depending on performance)

Freelancing job, hence, a permanent work-from-home set up.

Great work culture!