Food Service Operations Manager

Primarius Staffing Pte. Ltd.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading staffing firm in Singapore is seeking a Food Service Manager to oversee daily operations in a food service setting. Responsibilities include managing staff, ensuring food quality and safety, and optimizing costs. The ideal candidate holds a Bachelor's degree in Hospitality Management and has proven leadership skills. This role offers an opportunity to shape a team in a fast-paced environment.

Qualifications

• Proven experience in food service management or restaurant operations.
• Ability to work in a fast-paced environment.

Responsibilities

• Oversee daily food service operations and workflow.
• Hire, train, and supervise kitchen and front-of-house staff.
• Ensure excellent customer service and manage complaints.
• Oversee food purchasing and inventory management.
• Ensure adherence to food safety regulations.

Skills

Leadership

Organization

Problem-solving

Communication

Interpersonal skills

Knowledge of HACCP

Management software proficiency

Education

Bachelor's degree in Hospitality Management or related field

Tools

POS systems

Restaurant management software

Scheduling tools

Job description

Key Responsibilities

• Operational & Service Management: Oversee daily food service operations, ensuring smooth workflow and timely service.
• Develop and enforce standard operating procedures (SOPs) for kitchen and service areas.
• Ensure food quality, presentation, and portion control meet company and regulatory standards.
• Monitor and maintain food safety, sanitation, and hygiene compliance (HACCP, FDA, local health codes).
• Manage food preparation and service to optimize speed and efficiency.

Staff Leadership & Training

• Hire, train, and supervise kitchen and front‑of‑house staff.
• Schedule and assign shifts to ensure adequate coverage during peak hours.
• Conduct performance evaluations and provide ongoing coaching and feedback.
• Foster a positive work environment that promotes teamwork and efficiency.

Customer Service & Quality Assurance

• Ensure excellent customer service and handle customer complaints promptly.
• Monitor customer feedback and implement service improvements.
• Work with chefs and service teams to enhance menu offerings and service experiences.

Inventory & Cost Control

• Oversee food purchasing, inventory management, and stock control to minimize waste and costs.
• Develop budgets and monitor financial performance, including cost control and revenue growth.
• Negotiate supplier contracts and maintain good relationships with vendors.
• Implement portion control and waste reduction strategies.

Compliance & Safety Management

• Ensure adherence to all food safety, hygiene, and workplace safety regulations.
• Conduct regular health and safety audits and staff training.
• Stay up‑to‑date with industry regulations and implement necessary changes.

Technology & Process Improvement

• Utilize POS systems, digital ordering, and inventory management tools.
• Analyze operational data to improve efficiency and service speed.
• Implement innovative food service trends and customer engagement strategies.

Qualifications & Skills

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience in food service management, restaurant operations, or institutional dining.
• Strong leadership, organizational, and problem‑solving skills.
• Knowledge of food safety regulations (HACCP, ISO).
• Excellent communication and interpersonal abilities.
• Ability to work in a fast‑paced, high‑pressure environment.
• Proficiency in restaurant management software, POS systems, and scheduling tools.