Food Court Manager

Jumbo Group Of Restaurants Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading restaurant group in Singapore is seeking an experienced operations manager to oversee daily food court activities, manage profit and loss, and drive operational efficiencies. The candidate will be responsible for controlling costs, maximizing profitability, and supervising staff to ensure a high level of customer satisfaction. This role requires effective leadership and involvement in hiring processes, making it key to the success of the outlet.

Responsibilities

• Oversee daily food court operations and related activities.
• Manage profit and loss while implementing cost control measures.
• Supervise team to maximize outlet performance and customer satisfaction.
• Control labor through effective scheduling and monitor staff leave.
• Participate in hiring and staff counseling processes.

Job description

Job Description

• Overall in charge of food court daily operations & related activities.
• Responsible for the profit & loss of the outlets and implement appropriate cost control measures.
• Manage the outlet’s budget and forecasts to meet or exceed management expectations.
• Maximize profitability of the outlet by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority.
• Maintain and improve the overall performance of the outlet on a regular basis including cost analysis and monitoring of processes.
• Supervise food and operational safety to ensure a comfortable environment for the customers.
• Drive operational efficiencies of the outlet by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction.
• Control labour through effective manpower scheduling and monitor leave of staff.
• Actively involved in hiring process by identifying and selecting candidates for junior positions.
• Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to, termination of employment.
• Manage, supervise and groom a team of supervisors and service staff to ensure maximum utilization of manpower allocated.
• Handle all outlet administrative duties.

Any other jobs or duties assigned by the Director / Assistant Director, Operations from time to time.