Flexible-Work Customer Support Specialist

TDCX, Inc.; Singapore; Hybrid; SGD 30,000 - 48,000; Full time

Benefits offered by this job

Flexible working arrangements

Medical coverage

Social security coverage

World-class workspace

Learning and development plans

Recognition programs

Good public transport access

Job summary

TDCX, Inc. is seeking a Customer Service professional to provide excellent support across multiple channels in a fast-paced environment. You will identify customer needs, research issues, and deliver strategic solutions to ensure first-contact resolution and high satisfaction.

Flexible working arrangements and opportunities for growth are offered. The role emphasizes effective communication, empathy, and the ability to work with multiple systems while maintaining high service standards.

Qualifications

• Diploma or higher required or equivalent and relevant experience.
• 2 years in related field preferred; fresh graduates welcome.
• Strong time management, multitasking, and communication skills essential.

Responsibilities

• Provide excellent support experience to customers via all channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and follow-up to close cases per service standards.
• Provide feedback to improve tools, resources, procedures, and guidelines.
• Deliver high-quality service to achieve customer satisfaction and loyalty.
• Build sustainable relationships and go the extra mile for customers.
• Fulfill additional duties to support the Quality Management System of the company.

Skills

Time management

Multitasking

Effective communication

Empathy in customer service

Education

Bachelor’s degree or higher

Diploma/Advanced diploma

Tools

CRM systems

MS Office

Job description

TDCX, Inc. is seeking a Customer Service professional to provide excellent support across multiple channels in a fast-paced environment. You will identify customer needs, research issues, and deliver strategic solutions to ensure first-contact resolution and high satisfaction.

Flexible working arrangements and opportunities for growth are offered. The role emphasizes effective communication, empathy, and the ability to work with multiple systems while maintaining high service standards.