Customer Experience Pro - Flexible Work & Growth

TDCX, Inc.; Singapore; On-site; SGD 33,000 - 58,000; Full time

Benefits offered by this job

Attractive remuneration and great per

Comprehensive medical, insurance, and

World-class workspaces

Flexible working arrangements

Coaching and mentoring from experts

Join a global company, winner ofHundr

Job summary

At TDCX, Inc. in Singapore, we offer a dynamic role focused on delivering exceptional customer support across all channels. You will identify customer needs, research issues, and provide strategic, clear solutions to ensure satisfaction.

The job emphasizes first-contact resolution, collaboration with internal teams, and ongoing feedback to improve tools and procedures. We welcome candidates with a Diploma or higher degree, strong time management, and excellent English communication.

Qualifications

• Diploma or higher degree in any field is required or preferred.
• Strong time management skills with ability to multitask and prioritize.
• Excellent verbal and written communication in English.
• Strong listening and empathy to understand customer needs and resolve issues.
• Professional phone etiquette and clear communication across channels.
• Ability to adapt to multiple systems and learn new tools quickly.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and effective follow-up with partners and internal teams.
• Provide constructive feedback to improve tools, resources, and guidelines.
• Deliver high-quality service to maximize customer satisfaction.
• Build sustainable relationships and go the extra mile for customers.
• Perform other duties as assigned to support continuous quality improvement.

Skills

Customer service

Communication

Time management

Multitasking

Empathy

Phone etiquette

Education

Diploma or higher degree

Bachelor's degree

Job description

At TDCX, Inc. in Singapore, we offer a dynamic role focused on delivering exceptional customer support across all channels. You will identify customer needs, research issues, and provide strategic, clear solutions to ensure satisfaction.

The job emphasizes first-contact resolution, collaboration with internal teams, and ongoing feedback to improve tools and procedures. We welcome candidates with a Diploma or higher degree, strong time management, and excellent English communication.