Customer Experience Specialist — Flexible Work & Growth

TDCX Group; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Career development

Global company

Job summary

TDCX Group is a Singapore-headquartered global BPO company that delivers customer experience solutions across digital channels and industries. We offer comprehensive benefits, world-class workspaces, and strong learning paths to empower your career growth.

Join a team that values coaching, mentoring, and flexible working arrangements, with opportunities to collaborate across multiple markets and locations worldwide.

Qualifications

• Provide excellent support across channels and understand customer needs.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and effective follow-up with partners and internal teams.

Responsibilities

• Provide excellent support across all relevant channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and follow-up with service partners and internal departments.
• Provide feedback on tools and guidelines to improve workflows.

Skills

Communication skills

Time management

Multitasking

Empathy

Phone etiquette

Education

Diploma or higher

Bachelor's degree

Job description

TDCX Group is a Singapore-headquartered global BPO company that delivers customer experience solutions across digital channels and industries. We offer comprehensive benefits, world-class workspaces, and strong learning paths to empower your career growth.

Join a team that values coaching, mentoring, and flexible working arrangements, with opportunities to collaborate across multiple markets and locations worldwide.