Customer Experience Specialist — Flexible Work & Growth

TDCX, Inc.; Singapore; Vor Ort; SGD 30.000 - 42.000; Vollzeit

Benefits dieser Stelle

Remuneration & perks

Medical & social security

Flexible work arrangements

Mentoring & coaching

Global awards

Zusammenfassung

At TDCX, we are a Singapore-headquartered global BPO providing customer experience and digital marketing services to leading brands. We offer comprehensive medical, insurance and social coverage, world-class workplaces, and strong learning and development plans to grow your career.

You will join a team focused on delivering outstanding support across channels, resolving issues efficiently, and building lasting customer relationships while contributing to a culture of recognition and continuous

Qualifikationen

• Provide excellent support across all relevant communication channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and effective follow-up with service partners.
• Deliver best services to ensure highest customer satisfaction with proper procedures.
• Build sustainable relationships and go the extra mile.

Aufgaben

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Kenntnisse

Customer service

Communication

Multitasking

Empathy

Ausbildung

Diploma or higher

Tools

CRM systems

Jobbeschreibung

At TDCX, we are a Singapore-headquartered global BPO providing customer experience and digital marketing services to leading brands. We offer comprehensive medical, insurance and social coverage, world-class workplaces, and strong learning and development plans to grow your career.

You will join a team focused on delivering outstanding support across channels, resolving issues efficiently, and building lasting customer relationships while contributing to a culture of recognition and continuous