Customer Experience Specialist — Flexible Work

TDCX, Inc.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Insurance

Social security

Modern offices

Flexible hours

Mentoring

Job summary

TDCX, Inc. is seeking a Customer Support professional to provide excellent end-to-end assistance across channels and to identify customer needs for strategic solutions. You will ensure first contact resolution and follow-up with internal teams to achieve service standards.

The role emphasizes clear communication, empathy, and strong time management to build lasting customer relationships and support continuous improvement within the Quality Management System.

Qualifications

• Diploma or higher in any field required; fresh graduates encouraged.
• 2+ years in related field preferred; not mandatory.
• Excellent English communication and active listening skills.

Responsibilities

• Provide excellent support experience to customers via all relevant channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and follow-up to close cases per service standards.
• Provide constructive feedback on tools, resources, procedures to enhance workflow.
• Deliver the best services to customers to ensure highest satisfaction.
• Build sustainable relationships and go the extra mile.
• Perform other duties to support the Quality Management System.

Skills

Time management

Multi-tasking

Communication skills

Active listening

English proficiency

Customer empathy

Problem solving

Education

Diploma or higher

Bachelor's degree

Postgraduate degree

Tools

CRM systems

Microsoft Office

Job description

TDCX, Inc. is seeking a Customer Support professional to provide excellent end-to-end assistance across channels and to identify customer needs for strategic solutions. You will ensure first contact resolution and follow-up with internal teams to achieve service standards.

The role emphasizes clear communication, empathy, and strong time management to build lasting customer relationships and support continuous improvement within the Quality Management System.