Remote Tech Support Advisor - Growth & Mentorship

TDCX, Inc.; Singapore; Vor Ort; SGD 28.000 - 45.000; Vollzeit

Benefits dieser Stelle

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Flexible working arrangements

Coaching and mentoring from experts

Direct public transport access

Zusammenfassung

TDCX, Inc. is seeking a customer support professional to respond to customer inquiries promptly. You will engage in empathetic 1:1 conversations, troubleshoot issues, and use various tools to resolve problems while maintaining high service quality.

The role requires strong English communication, good listening skills, and the ability to multitask in a fast-paced environment. Training and career development opportunities are offered.

Qualifikationen

• Minimum diploma or degree in any field.
• 2 years of related work experience preferred; fresh graduates encouraged.
• Strong time management and multitasking abilities.
• Excellent verbal and written English; active listening and empathy.

Aufgaben

• Responds to customers promptly using the support system.
• Conducts high-quality, empathetic 1:1 discussions to resolve issues.
• Identifies and resolves customer inquiries using proprietary and external tools.
• Provides feedback to improve tools, resources, and guidelines.

Kenntnisse

Time management

Strong communicator

Empathy

Phone etiquette

IT troubleshooting basics

English proficiency

Ausbildung

Degree in any field

Jobbeschreibung

TDCX, Inc. is seeking a customer support professional to respond to customer inquiries promptly. You will engage in empathetic 1:1 conversations, troubleshoot issues, and use various tools to resolve problems while maintaining high service quality.

The role requires strong English communication, good listening skills, and the ability to multitask in a fast-paced environment. Training and career development opportunities are offered.