Flexible Customer Experience Team Lead

TDCX; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical and insurance

World-class workspaces

Learning and development plans

Flexible working arrangements

Public transport access

Job summary

TDCX, Inc. in Singapore is expanding its customer experience teams to provide excellent support across multiple channels. You will identify customer needs, research issues, and deliver strategic solutions to ensure quick, accurate issue resolution.

We value strong communication, empathy, and the ability to manage time while handling multiple tasks. Join a global BPO leader with flexible working arrangements and career development opportunities.

Qualifications

• Diploma or higher in any field is required or preferred.
• Strong spoken and written English with clear communication.
• Demonstrated ability to manage time and multi-task under pressure.
• Comfortable learning new systems and using multiple channels.

Responsibilities

• Provide excellent support experience to customers via calls, chat, email.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and follow up with service partners.
• Offer feedback to improve tools, resources, and guidelines.
• Deliver high-quality service to ensure customer satisfaction.
• Build sustainable relationships and go the extra mile.
• Other duties as assigned to support the Quality Management System.

Skills

Customer service

Communication

Active listening

Empathy

Time management

Multitasking

Phone etiquette

Education

Diploma or higher

Tools

CRM software

Job description

TDCX, Inc. in Singapore is expanding its customer experience teams to provide excellent support across multiple channels. You will identify customer needs, research issues, and deliver strategic solutions to ensure quick, accurate issue resolution.

We value strong communication, empathy, and the ability to manage time while handling multiple tasks. Join a global BPO leader with flexible working arrangements and career development opportunities.