Bilingual Customer Experience Specialist | Flexible Hours

TDCX (SG) PTE. LTD.; Singapore; Hybrid; SGD 32,000 - 46,000; Full time

Benefits offered by this job

Attractive remuneration

Medical coverage

Flexible working arrangements

Mentorship by experts

World-class workspaces

Job summary

TDCX (SG) PTE. LTD. in Singapore is seeking a customer-focused support professional to deliver outstanding service across phone, email, and chat.

You will identify customer needs and offer tailored solutions while ensuring timely resolutions. This role emphasizes first-contact resolution, process improvements, and building long-term customer relationships. Join a global BPO leader with strong learning and development plans, flexible working arrangements, and a welcoming, fast-paced environment.

Qualifications

• Diploma or GCE O Level with at least 3 years of experience in the Customer Service industry.
• Effectively bilingual and articulate with a strong command of spoken and written English.
• Proficient in MS Office applications with excellent keyboard skills.

Responsibilities

• Establish a positive, consistent, and timely interaction that meets the customer's needs effectively by providing excellent support experience across different platforms (phone, email and chats).
• Identify customer's needs. Apply critical thinking and research to offer tailored solutions that address their specific needs.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.
• Contribute to continuous improvement of internal processes that enhance customer satisfaction and process efficiency.
• Foster customer loyalty by providing exceptional service and paying close attention to details.
• Build sustainable customer relationships and provide long term customer value by promptly following up and providing additional support when needed.

Skills

Customer service experience

English bilingual

MS Office proficiency

Time management

Team player

Education

Diploma or O Level

Tools

MS Office

Job description

TDCX (SG) PTE. LTD. in Singapore is seeking a customer-focused support professional to deliver outstanding service across phone, email, and chat.

You will identify customer needs and offer tailored solutions while ensuring timely resolutions. This role emphasizes first-contact resolution, process improvements, and building long-term customer relationships. Join a global BPO leader with strong learning and development plans, flexible working arrangements, and a welcoming, fast-paced environment.