Customer Experience Specialist - Flexible Hours & Growth

TDCX; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration

Medical coverage

World-class workspace

Learning & development

Flexible working

Global awards

Job summary

TDCX is hiring in Singapore for a Quality Manager role focused on delivering exceptional customer support. You will identify customer needs, research issues for strategic solutions, and drive resolution across multiple teams to uphold service standards.

Join a global BPO leader with strong learning and development plans and a culture that rewards excellence. Flexible arrangements and a supportive work environment are part of the package.

Qualifications

• Must have at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree or Master’s Degree in any field.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer needs and research issues to provide strategic solutions addressing those needs.
• Ensure first contact resolution and effective follow-up with service partners and internal departments for case closure.

Skills

Communication skills

Time management

Multi-tasking

Phone etiquette

English proficiency

Education

Diploma / Degree (any field)

Job description

TDCX is hiring in Singapore for a Quality Manager role focused on delivering exceptional customer support. You will identify customer needs, research issues for strategic solutions, and drive resolution across multiple teams to uphold service standards.

Join a global BPO leader with strong learning and development plans and a culture that rewards excellence. Flexible arrangements and a supportive work environment are part of the package.