Customer Experience Pro — Flexible Hours & Growth

TDCX; Singapore; On-site; SGD 29,000 - 47,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Flexible working arrangements

Learning and development plans

Job summary

TDCX, Inc. is a Singapore-headquartered global BPO leader delivering customer experience solutions across industries. The team provides support via multiple channels and focuses on strategic issue resolution while maintaining high customer satisfaction.

The role emphasizes learning and development within a positive culture and a well-connected workplace. Join a company recognized with awards and offers comprehensive medical and social coverage, along with attractive remuneration and flexible

Qualifications

• Requires a Diploma or higher; fresh graduates encouraged to apply.
• Strong time management skills and motivation to exceed expectations.
• Excellent verbal and written communication in English and supporting market language.
• Strong listening skills and empathy with customers.
• Comfortable working with computers and multiple systems.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and effective follow-up with service partners and internal departments.
• Provide constructive feedback on tools, resources, procedures to improve workflows.
• Deliver the best services to ensure highest customer satisfaction.

Skills

Time management

Multitasking

Communication

Empathy

Education

Diploma or higher

Job description

TDCX, Inc. is a Singapore-headquartered global BPO leader delivering customer experience solutions across industries. The team provides support via multiple channels and focuses on strategic issue resolution while maintaining high customer satisfaction.

The role emphasizes learning and development within a positive culture and a well-connected workplace. Join a company recognized with awards and offers comprehensive medical and social coverage, along with attractive remuneration and flexible