Flexible, Bilingual Customer Experience Specialist

TDCX, Inc.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Learning and development plans

Flexible working arrangements

Mentored by experts

Global company with awards

Job summary

TDCX, Inc. is hiring for a customer support role in Singapore. You will assist partner brands across channels, ensuring high-quality service and swift issue resolution. Bilingual English/Chinese abilities are preferred, with a Diploma or O Level and solid MS Office skills.

You will join a global BPO leader, with strong career development and flexible working arrangements to support growth and recognition programs.

Qualifications

• Diploma or GCE 'O' Level with customer contact centre experience.
• Fluent in English; Mandarin support is a plus.
• Proficient with MS Office applications and multiple systems.

Responsibilities

• Provide excellent support experience to customers via phone, email, and chat channels.
• Identify needs and research issues to offer strategic, clear solutions.
• Aim for first contact resolution with timely follow-up to partners.
• Provide feedback to improve tools, procedures, and guidelines.
• Deliver high customer satisfaction and build lasting relationships.
• Support continuous improvement of the Quality Management System.

Skills

Customer service

Bilingual English/Chinese

Time management

Team player

Positive mindset

Education

Diploma or GCE 'O' Level

Tools

MS Office

Job description

TDCX, Inc. is hiring for a customer support role in Singapore. You will assist partner brands across channels, ensuring high-quality service and swift issue resolution. Bilingual English/Chinese abilities are preferred, with a Diploma or O Level and solid MS Office skills.

You will join a global BPO leader, with strong career development and flexible working arrangements to support growth and recognition programs.