Mandarin-Speaking Customer Support Specialist

TDCX, Inc.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Benefits offered by this job

Attractive remuneration

Medical coverage

World-class workspaces

Learning & development

Flexible working arrangements

Mentoring by experts

Job summary

TDCX, a Singapore-based global BPO leader, is seeking a customer service professional to support partner brands across channels. You will handle inquiries via phone and email, identify needs, and deliver timely solutions to ensure satisfaction.

Ideal candidates have a Diploma or O-level with 2+ years in contact centre, strong English or Chinese, and comfort with MS Office. The role offers flexible work arrangements and a structured development path.

Qualifications

• Diploma or GCE 'O' Level with 2+ years in contact centre or service industry.
• Fluent in English; Chinese language proficiency highly preferred.
• Proficient with MS Office and computer systems.

Responsibilities

• Provide excellent support to customers via phone and email.
• Identify needs and research issues to offer practical solutions.
• Strive for first contact resolution and timely follow-up.
• Give feedback on tools and processes to improve service.
• Deliver high-quality service and customer satisfaction.
• Build sustainable relationships and go the extra mile.
• Support continuous improvement of the Quality Management System.

Skills

Customer service

MS Office

Bilingual English/Chinese

Time management

Team player

Adaptable

Education

Diploma or GCE 'O' Level

2 years of contact centre experience

Tools

MS Office Suite

Job description

TDCX, a Singapore-based global BPO leader, is seeking a customer service professional to support partner brands across channels. You will handle inquiries via phone and email, identify needs, and deliver timely solutions to ensure satisfaction.

Ideal candidates have a Diploma or O-level with 2+ years in contact centre, strong English or Chinese, and comfort with MS Office. The role offers flexible work arrangements and a structured development path.