Customer Experience Specialist (Flexible Hours)

TDCX; Singapore; On-site; SGD 40,000 - 68,000; Full time

Benefits offered by this job

Remuneration & perks

Medical coverage

World-class workspace

Flexible working

Mentoring

Global company

Job summary

Singapore-headquartered TDCX, Inc. seeks a Customer Support-oriented professional to deliver high-quality experiences across channels.

The role emphasizes identifying customer needs, researching issues, and providing strategic, clear resolutions with top-notch communication and empathy. Applicants should hold a Diploma or higher and demonstrate strong time management, multitasking, and written/spoken English.

Qualifications

• Diploma or higher in any field; degrees preferred.
• Strong communication and active listening skills.
• Ability to manage time and prioritize tasks.
• Comfortable using multiple systems and learning new tools.

Responsibilities

• Provide excellent support experience to customers across channels.
• Identify needs and research issues to provide strategic solutions.
• Ensure first contact resolution and effective follow-up with partners.
• Give constructive feedback to improve tools, resources, and procedures.
• Deliver services to achieve high customer satisfaction with proper processes.
• Build sustainable relationships and go the extra mile for customers.

Skills

Strong communication

Time management

Multi-tasking

Empathy & listening

English proficiency

Education

Diploma or higher in any field

Bachelor’s degree or higher

Postgraduate degree considered

Job description

Singapore-headquartered TDCX, Inc. seeks a Customer Support-oriented professional to deliver high-quality experiences across channels.

The role emphasizes identifying customer needs, researching issues, and providing strategic, clear resolutions with top-notch communication and empathy. Applicants should hold a Diploma or higher and demonstrate strong time management, multitasking, and written/spoken English.