Fine Jewellery Boutique Manager ($7.5K, Gemmological Cert, DEMPSEY RD)

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A luxury retail company in Singapore is seeking an experienced Store Manager to oversee daily operations, lead the sales team, and drive business strategies. Candidates should have 5 to 8 years of experience in retail, specifically in luxury brands. Proven leadership skills and a passion for customer engagement are essential. The role offers competitive remuneration and a comprehensive benefits package. Interested candidates should email their resumes in Word format to the provided email address.

Qualifications

• 5 to 8 years of proven retail sales expertise in managerial capacity.
• Experience in luxury brand or hospitality businesses.
• Strong understanding of luxury mindset and client expectations.

Responsibilities

• Manage and oversee daily store operations.
• Develop action plans to exceed sales targets.
• Drive the sales team to achieve company goals.

Skills

Retail sales expertise

Organizational skills

Customer management skills

Leadership skills

Knowledge in gemmology or jewellery design

Proactive mindset

Education

Degree or Diploma in Retail, Sales & Marketing

Job description

Responsibilities

• Manage and oversee daily store operations and administration.
• Develop long-term action plans to exceed boutique sales targets.
• Formulate business strategies to raise brand awareness and optimize profitability.
• Drive the sales team to achieve company by promoting optimal staff performance.
• Collaborate with the marketing team to achieve store results.
• Promote and leverage the CRM system to enrich the client database.
• Offer personal shopping and styling experiences to clients.
• Maximize profitability by delivering monthly and seasonal sales targets with team collaboration.
• Plan and oversee in-store promotional events or displays.
• Prepare and control the store’s budget to minimize expenditure and maximize efficiency.
• Ensure customer management and database maintenance are done regularly.
• Partner with corporate and marketing teams to curate exceptional client engagement experiences.
• Maintain a customer book of key clients and VIPs.
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• Act as the sales champion for the team, developing and executing clienteling plans.
• Lead by example in all aspects of store operations, client management, sales operations, and retail-related matters.
• Manage after-sales services, ensuring team accountability for high service standards.
• Ensure visual merchandising and housekeeping meet company standards.
• Work closely with headquarters to maintain healthy stock levels.
• Keep stock replenished and ensure the store's upkeep aligns with company expectations.
• Analyze sales and revenue reports, forecasting to identify and implement improvement opportunities.
• Initiate changes to improve business and resolve urgent issues during regular meetings.
• Conduct regular stock takes as required by management or finance teams.
• Execute administrative and ad-hoc tasks, liaising with the head office as needed.
• Plan and implement continuous improvements in boutique operations to enhance overall experience and profitability.

Leadership

• Lead, train, and motivate the sales team to deliver quality customer service and purchasing experiences.
• Recruit, onboard, and supervise staff while ensuring development plans align with the brand's ethos.
• Act as a coach to the team, fostering professional growth and a high-performance culture.
• Conduct regular appraisals and training sessions to enhance team capabilities.
• Ensure daily, weekly, and monthly sales reports are submitted on time.
• Host weekly sales meetings to share insights and align the team on sales goals.

Requirements

• Degree, Diploma in Retail, Sales & Marketing or any related discipline
• At least 5 to 8 years of proven retail sales expertise in a managerial capacity within luxury brand or hospitality businesses.
• Strong organizational and customer management skills.
• Comprehensive understanding of the luxury mindset and client expectations.
• Knowledge in gemmology, gemstones, or jewellery design is an advantage, with gemmological certification being a plus.
• Strong leadership skills to foster team cohesion and motivation.
• Highly motivated and competent individual, confident in engaging with staff and clientele at all levels.
• Passionate about people, design, jewellery, and gemstones.
• A self-starter who sets the standard with professionalism and a positive attitude.
• Comfortable working in a fast-paced retail environment.
• Energetic, self-motivated, and organized.
• Dedicated to driving the business forward with a proactive mindset.
• Capable of managing multiple tasks, prioritizing, and meeting deadlines efficiently.

JOB ID : X994WW83

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Please email your resume in a detailed Word format to [e-mail]

We regret that only shortlisted candidates will be notified