Fine Jewellery Boutique Manager

People Profilers Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A retail management firm in Singapore is looking for an experienced Boutique Operations Manager to oversee daily operations and drive sales. You will lead and develop a high-performing sales team while ensuring exceptional customer experiences in a luxury environment. The ideal candidate should have a diploma or degree in retail or marketing, with a minimum of 5 years' experience in a managerial role in luxury retail. A strong understanding of jewellery or gemmology would be an advantage.

Qualifications

• Minimum 5 years of retail experience in a managerial role, preferably within luxury or hospitality.
• Strong understanding of luxury service standards and customer expectations.
• Knowledge of jewellery or gemmology is advantageous.

Responsibilities

• Oversee daily boutique operations and store standards.
• Drive sales targets through effective leadership.
• Build and maintain relationships with VIP clients.
• Manage stock levels and inventory accuracy.
• Lead the sales team to deliver excellent service.

Skills

Leadership and team management

Client engagement

Organizational skills

Communication abilities

Knowledge of luxury service standards

Education

Diploma or Degree in Retail, Sales & Marketing, or related discipline

Job description

Key Responsibilities

Boutique Operations & Sales

• Oversee daily boutique operations, administration, and store standards
• Drive monthly and seasonal sales targets through effective leadership and client engagement
• Build and maintain strong relationships with VIP and key clients through CRM and clienteling
• Deliver personalised shopping and styling experiences
• Manage stock levels, replenishment, and inventory accuracy
• Plan and execute in-store events, promotions, and displays
• Monitor budgets, control costs, and analyse sales performance reports
• Ensure after-sales service standards and customer satisfaction are consistently met
• Work closely with head office, marketing, and corporate teams

Leadership & Team Management

• Lead, motivate, and coach the sales team to deliver excellent service
• Recruit, onboard, train, and develop team members
• Conduct regular appraisals, training sessions, and sales meetings
• Foster a professional, customer-centric, and high-performance culture
• Ensure timely submission of daily, weekly, and monthly sales reports

Requirements

• Diploma or Degree in Retail, Sales & Marketing, or related discipline
• Minimum 5 of retail experience in a managerial role, preferably within luxury, fine jewellery, or hospitality
• Strong understanding of luxury service standards and customer expectations
• Knowledge of jewellery, gemstones, or gemmology is an advantage (Gemmological certification is a plus)
• Proven leadership and people management skills
• Strong organisational and communication abilities
• Passionate about jewellery, design, and customer experience
• Proactive, self-motivated, and able to work in a fast-paced retail environment

Please kindly send in your updated CV to [e-mail]

Your interest will be treated in strict confidence.