Field Technician: Robotics for Media Production

EVS Broadcast Equipment SA; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading broadcast equipment company in Singapore is seeking a Media Production Robotics Field Technician to deliver technical support and improve processes. Responsibilities include providing hands-on customer service and participating in system upgrades. Ideal candidates should have strong diagnostic skills and be committed to customer satisfaction. This role offers a competitive salary and access to wellness benefits, along with opportunities for professional development in a dynamic team environment.

Benefits

Competitive salary

Wellness and healthcare benefits

Internal mobility opportunities

Qualifications

• Experience in providing technical support and service delivery.
• Proficient in managing customer expectations throughout the support lifecycle.
• Commitment to continuous learning in technical areas.

Responsibilities

• Provide technical assistance and support for customer service requests.
• Monitor and track service requests with clear communication.
• Act as the technical lead during high-profile events and crisis situations.
• Participate in system upgrades and preventive maintenance.

Skills

Strong diagnostic and troubleshooting skills

Excellent communication and customer service abilities

Ability to work independently and collaboratively

Familiarity with EVS product families and systems

Job description

A leading broadcast equipment company in Singapore is seeking a Media Production Robotics Field Technician to deliver technical support and improve processes. Responsibilities include providing hands-on customer service and participating in system upgrades. Ideal candidates should have strong diagnostic skills and be committed to customer satisfaction. This role offers a competitive salary and access to wellness benefits, along with opportunities for professional development in a dynamic team environment.