Field Service Manager (ACMV/HVAC/Engineering) - North

Talent Trader Group; Singapore; On-site; USD 38,000 - 70,000; Full time

Job summary

An established industry player is seeking a skilled Field Service Manager to oversee operations in the HVAC sector. This dynamic role involves managing a team of technicians, ensuring compliance with industry standards, and developing strategies for enhanced customer satisfaction. The ideal candidate will have a strong background in ACMV/HVAC systems, excellent leadership qualities, and the ability to thrive in a fast-paced environment. Join a forward-thinking company that values innovation and customer service excellence, and make a significant impact on service delivery in the North region.

Qualifications

• Minimum 5 years of experience in ACMV/HVAC field service operations.
• Strong knowledge of ACMV/HVAC systems and excellent leadership skills.

Responsibilities

• Manage field service operations in the HVAC industry.
• Lead a team of technicians and ensure timely service delivery.
• Develop service strategies to enhance customer satisfaction.

Skills

Air Conditioning Systems

Mechanical Ventilation

HVAC Systems

Leadership

Customer Relationship Management

Problem-Solving

Analytical Skills

Education

Diploma in Engineering

Degree in Engineering

Job description

Responsibilities:

• Manage and oversee field service operations for the Air Conditioning, Mechanical Ventilation, and HVAC industry in the North region.
• Lead a team of field service technicians and support staff to ensure efficient and timely service delivery.
• Develop and implement service strategies to meet customer satisfaction and business objectives.
• Monitor and analyze key performance indicators to identify areas for improvement and optimize service performance.
• Collaborate with cross-functional teams, including sales and engineering, to ensure seamless service delivery and customer satisfaction.
• Handle customer escalations and resolve issues in a timely and satisfactory manner.
• Ensure compliance with health, safety, and environmental regulations and industry standards.
• Provide technical support and guidance to the field service team and customers.
• Stay updated on industry trends and technological advancements in ACMV/HVAC systems.

Qualifications:

• Diploma or Degree in Engineering or related field.
• Minimum 5 years of experience in field service operations within the ACMV/HVAC industry.
• Strong knowledge of ACMV/HVAC systems and equipment.
• Experience in managing a team of field service technicians.
• Excellent leadership and communication skills.
• Customer-focused mindset and ability to build and maintain relationships.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced and dynamic environment.
• Valid driver's license.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.