Field Service Engineer (Senior/Junior) [Jurong East | 5 days | up to $6000 + allowance + 13th m[...]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Field Service Engineer to provide technical support and maintenance for marine Generators. Ideal candidates will have a diploma/degree in Electrical/Mechanical Engineering and at least 5 years of relevant experience. The position requires travel within the Asia Pacific region and offers a competitive salary of SGD 3,500 to SGD 6,000 monthly, depending on experience.

Qualifications

• At least 5 years of relevant experience in field service engineering.
• Willingness to travel in the Asia Pacific and Southeast Asia Region.
• Electrical and control experience with various control systems.

Responsibilities

• Provide commissioning, troubleshooting, and repair services for marine Generators.
• Manage after-sales technical support and maintenance responsibilities.
• Generate systematic service reports for customers.
• Investigate and resolve product failure complaints.
• Develop training materials and provide training to distributors.

Skills

Marine Generator assembly and repair

Familiarity with marine electronics and automation systems

Technical support and customer service

Education

Diploma/degree in Electrical/Mechanical Engineering

Job description

Position Title: Field Service Engineer

• Working Location: 609935 (Jurong East)
• Working Days: Monday - Friday
• Working Hours: 8:30am - 5:15pm
• Salary range (Junior) : SGD 3,500 to SGD 5,000 monthly, 13th month, SGD 250 transport allowance
• Salary range (Senior) : SGD 4,500 to SGD 6,000 monthly, 13th month, SGD 250 transport allowance

Basic Functions
We are looking for Marine Field Service Engineers for commissioning, troubleshooting and repair of marine Generator. Qualified candidates should have hands-on experience with assembly and repair of Marine Generator, and/or familiar with marine electronics and automation systems.

Specific Responsibilities

• Standby support and emergency call for customer support.
• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical and training documents are up-to-date and organized.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

Qualifications / Requirements

• Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• Candidates with equivalent professional background will be considered
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279