Field Service Engineer - Mass Spectrometry Systems

THERMO SCIENTIFIC MICROBIOLOGY PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A global scientific solutions provider in Singapore is seeking a Field Service Engineer to provide specialized support for the EXENT system. The role involves installation, maintenance, and troubleshooting of advanced scientific equipment, with a key focus on ensuring customer satisfaction. Candidates should have over 5 years of experience in a scientific or engineering field and excellent technical and problem-solving skills. The position will require occasional travel across APAC and internationally to support clients effectively.

Qualifications

• 5+ years of experience in a scientific or engineering discipline.
• 2+ years of experience in Mass spectrometry and/or automated sample preparation knowledge is highly desirable.
• Desirable: experience servicing/maintaining mass spectrometry and/or automated sample preparation systems.

Responsibilities

• Provide specialized service and support on the installation and servicing of the EXENT system.
• Ensure successful installation, system integration, maintenance, troubleshooting, and repair of the EXENT system.
• Provide technical support to customers including remote access support.
• Perform scheduled preventative maintenance and maintain service records.
• Update instruments at customer laboratories with software upgrades.
• Travel across APAC and potentially internationally for support.

Skills

Strong technical aptitude

Problem-solving skills

Customer-focused

Good communication skills

Fluency in English

Education

Qualification in a mechanical, electrical or life science discipline

Job description

A global scientific solutions provider in Singapore is seeking a Field Service Engineer to provide specialized support for the EXENT system. The role involves installation, maintenance, and troubleshooting of advanced scientific equipment, with a key focus on ensuring customer satisfaction. Candidates should have over 5 years of experience in a scientific or engineering field and excellent technical and problem-solving skills. The position will require occasional travel across APAC and internationally to support clients effectively.