Field Service Engineer (Entry level)

Applied Materials South East Asia Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading engineering solutions company in Singapore is looking for a service technician to perform standard service activities and troubleshoot technical problems. This physically demanding role requires extensive walking and standing, and a focus on complete customer satisfaction. Candidates should be comfortable working in clean rooms and using personal protective equipment. Competitive compensation and opportunities for growth are provided.

Qualifications

• Physically demanding position requiring extensive walking and standing.
• Ability to lift up to 35 lbs and work in tight spaces.

Responsibilities

• Perform all standard service activities through Tier I unassisted.
• Diagnose and resolve recurring technical problems.
• Assist in planning and communicating support plans with customer management.

Job description

We are the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. For more than 55 years, our innovations have improved the lives of billions of people around the globe who may never know us by name, but who rely on us every day as they interact with technology.

The world’s brightest minds—visionaries, engineers, scientists—bring their expertise in materials engineering and come together at Applied with a collection of diverse opinions, experiences and backgrounds to Make Possible better ideas and breakthrough innovations.

Key Responsibilities

• Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance.
• Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.
• Responds to fab issues by communicating with other engineers and participating in escalation conference calls. Verifies operational quality of system equipment unassisted. Assists senior engineers as needed.
• Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work.
• Able to diagnose and resolve recurring technical problem. Demonstrates consistent ability to execute escalation plan. Able to resolve Day‑Day issues. Exposure to systemic issue resolution.
• Able to support the preparation and delivery of technical issues to internal and external stakeholders. Knowledge in fundamental theories. Minimum aid needed to read circuit diagrams. Single primary product and platform. Executes projects to reduce costs and increase uptime.
• Diagnose and resolve technical problems (Corrective maintenance). Uses training and experience to identify some process, software or hardware related system problems (Predictive maintains).
• Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management. Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements

This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Working location: North or East (customer site)