Field Service Engineer

VAT Vakuumventile AG; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading technology firm in Singapore is looking for a service technician with a background in Electrical or Mechanical Engineering. The role involves remote and on-site troubleshooting of vacuum technology equipment, requiring strong customer support skills and at least 3 years of experience in the semiconductor industry. The ideal candidate is proficient in communication and familiar with Microsoft Office and ERP systems. Regular travel is necessary, with a focus on customer satisfaction.

Qualifications

• At least 3 years of experience in Semiconductor or Flat Panel Display industry.
• Technical competence in mechanical/electrical/software.
• Demonstrated ability to work independently in a high demand environment.

Responsibilities

• Perform troubleshooting remotely and on-site.
• Handle spare parts for customer troubleshooting.
• Provide updates on status of field issues.
• Prepare reports related to service tasks.
• Regular local travel required; occasional regional/international travel.

Skills

Customer support experience

Repair experience

Communication skills in English and Mandarin

Mechanical knowledge

Teamwork

Inter-personal skills

Analytical skills

Education

Diploma or Degree in Electrical / Mechanical Engineering

Tools

Microsoft Office

MS Dynamics

SAP

Job description

Overview

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Innovation, Efficiency and Ambition: this is what VAT has stood for over 50 years.

With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide. The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan.

Responsibilities

• Perform remote diagnosis to fix the trouble remotely if it is possible.
• Perform on-site support to fix troubles when the remote troubleshooting does not work well.
• Handle spare parts properly to supply them to customers for the troubleshooting.
• Consult to VAT HQ and Factory to obtain supports when it is necessary.
• Provide timely updates to manager on status of field issues, whereabouts and availability to support onsite work.
• Escalate the trouble to the management in timely manner when necessary.
• Perform follow-up and administrative activities (daily service report, trouble analysis report, 8D report, etc.) during / after the repair is completed.
• Prepare RGA for field return and create Failure Analysis Report (FAR).
• Support and assist manager on all technical matters.
• Offer innovative solutions to fix troubles happening at the customer site.
• Regular local travel required; regional and international travels less than 30%.
• Support part shipment, documentation and packing work for field/warranty cases when needed.
• Assist warranty evaluation and repair tasks in service centre when time permits.
• Any other work-related tasks as assigned by manager.

Qualifications / Requirements

• Diploma or Degree in Electrical / Mechanical Engineering is required.
• Technical competence for mechanical/electrical/software.
• Repair experience of mechanical assemblies, valves or semiconductor process equipment is advantageous.
• Basic vacuum knowledge and industry knowledge of SEMI/FPD/PV.
• Customer support/field service experience is desired.
• Demonstrated verbal and written communication skill in English and preferably Mandarin.
• Advanced skill in presentation and in dealing with customers.
• Demonstrated ability to work in a team-based environment.
• At least 3 years of experience in the Semiconductor or Flat Panel Display (FPD) industry.
• Competent in full Microsoft Office suites (Word, Excel, PowerPoint, Outlook) and ERP systems such as MS Dynamics or SAP is an advantage.
• Possess good inter-personal skills, discipline and work attitude.
• Strong customer focus and commitment to the customer satisfaction.
• Must be able to work independently in a high customer demanding environment.

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