Field IT Support Engineer (Onsite & O365)

InfoHedge Technologies LLC; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An innovative technology company in Singapore seeks a Field based Technical Support Engineer. The role involves providing on-site customer support, troubleshooting IT issues, and assisting with onboarding clients in complex Trading Floor environments. Candidates must possess 3+ years of experience, strong communication skills, and expertise in O365 and Active Directory. This position requires a proactive approach to problem-solving and a dedication to delivering exceptional customer service in a dynamic setting.

Qualifications

• 3+ years of experience in IT Support on Trading Floors.
• Ability to work independently and make business judgements.
• Ownership mentality towards problem resolution.

Responsibilities

• Provide on-site break-fix customer support.
• Analyze and document network environments.
• Assist with O365 and Sharepoint migrations.
• Resolve workstation-level incidents.
• Manage service tickets and communicate effectively.

Skills

Customer service skills

Troubleshooting skills

Technical expertise in IT Support

Communication skills

Project onboarding assistance

Tools

O365

Active Directory

Exchange

VMWare

MDT/SCCM

Powershell

Job description

An innovative technology company in Singapore seeks a Field based Technical Support Engineer. The role involves providing on-site customer support, troubleshooting IT issues, and assisting with onboarding clients in complex Trading Floor environments. Candidates must possess 3+ years of experience, strong communication skills, and expertise in O365 and Active Directory. This position requires a proactive approach to problem-solving and a dedication to delivering exceptional customer service in a dynamic setting.