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A healthcare services provider in Singapore is looking for an Engineering Operations Manager to lead facility operations and ensure compliance with standards. The successful candidate will have significant experience in healthcare engineering, strong leadership abilities, and skills in project and facilities management. This role aims to enhance the operational efficiency of engineering systems and improve customer relations.
To lead and manage day to day operations, ensuring that the hospital facilities provide best practice in engineering maintenance to achieve a safer environment for all patients, staff and visitors.
To manage all specialist sub-contractor to ensure compliance in term of KPI, response time, frequency, quality and completeness of maintenance
To manage the team in areas, central operation and respective support departments to carry out daily back-end engineering maintenance work, ensuring excellency and consistency in operational support according to the design intents of various mechanical, electrical, medical and specialist systems.
Work closely with Manager, area and central operations and the team to meet end user requirement in the M&E system and its distribution. Support in manage customers and end user relationship with reference to the KPI and service level agreement.
Strategize, plan, and implement all business process and procedure that align with the operation requirements of the hospital.
Seek opportunity to improve and enhance the work structure, in terms of the working hours, the shift detailing and the support of the team to support the hospital operations.
To be responsible for the response to the voices of customer/end users, process, employee, finance and sub-con/specialist and monitor, accessing the performance with balanced score card.
To manage and monitor the operational costs and expenses against budget.
To work closely with client to identify areas of opportunities to improve the facilities and all engineering system and generate additional revenue by securing additional works
Work with the area operations to address fix IT program and support in term of system deliverables.
Degree in Engineering (Electronic, Electrical, Mechanical, Civil, Building Services Estates Management) with minimum five (5) years of experience in the healthcare industry.
Strong organizational and multitasking skills in project management and facilities management.
An ability to manage and lead a team effectively and excellent communication skills to engage with customers, service providers, and internal teams.
Proficient in Microsoft Office and facilities management software.