Facilities & Services Lead (5-Star Operations)

Sodexo Singapore Pte Ltd; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading facilities management company is seeking a dedicated professional to oversee cleaning and reception services in One North, Singapore. The role involves ensuring compliance with service standards, training staff, and managing the daily operations of various services. Candidates should have experience in service management and a commitment to providing high-quality support to employees and site functions. The position operates Monday to Friday, with some Saturday hours involved.

Responsibilities

• Ensure reception, cleaning, engineering, and employee services meet high standards.
• Drive 5-star service standards in soft and hard services.
• Develop and manage processes for service and employee-related activities.
• Manage custodial and cleaning services, ensuring compliance.
• Facilitate pest control and indoor plant services.
• Train receptionists and cleaners for a positive end-user experience.
• Oversee daily mail, parcel, and pantry services to meet SLA.
• Manage soft and hard service teams to maintain high customer service.

Job description

A leading facilities management company is seeking a dedicated professional to oversee cleaning and reception services in One North, Singapore. The role involves ensuring compliance with service standards, training staff, and managing the daily operations of various services. Candidates should have experience in service management and a commitment to providing high-quality support to employees and site functions. The position operates Monday to Friday, with some Saturday hours involved.