F&B Captain

Marina Bay Sands PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality establishment in Singapore seeks a Guest Services Supervisor to deliver exceptional service and supervise servers. You will ensure guests are seated pleasantly, assist in operations, and resolve customer concerns. Candidates should have a diploma in hospitality, a minimum of 1 year supervisory experience, and knowledge of food safety practices. The role requires a positive attitude and availability for various shifts, including holidays.

Qualifications

• Diploma/Degree in hospitality or related field preferred.
• Minimum of 1 year at supervisory level.
• Food Safety certification and leadership training preferred.

Responsibilities

• Provide friendly service to all Guests by escorting them to their seats.
• Assist with preparation and ensure proper handling of operating equipment.
• Supervise servers to ensure excellent customer service is provided.
• Support Assistant Manager and department in achieving goals.

Skills

Customer service

Supervisory skills

Food safety knowledge

Leadership

Education

Diploma/Degree in hospitality or related field

Job description

Job Description & Requirements

Job Responsibilities

• Provide friendly, excellent service to all Guests by escorting them to their respective seats.
• Assist staff to perform preparation, table set up and ensure the proper handling of all operating equipment.
• Assume at all times a pleasing and helpful attitude towards each Guest.
• Handle politely and channel all telephone messages received and handle reservations.
• Direct Guests to their table and remember to scatter the Guests evenly at various stations of the restaurant.
• Handle and solve any concerns and questions from customers.
• Supervise servers to ensure excellent customer service is provided every time.
• Support Assistant Manager and Department in achieving all goals and Key Performance Objectives.

Job Requirements

Education & Certification

• Diploma/Degree in hospitality or related field preferred.

Experience

• Minimum 1 year at supervisory level.

Other Prerequisite

• Food Safety, leadership training program.
• Willing to work various shifts, including mornings and afternoons, as well as on public holidays.