Executive Sales Process and System Analyst

TUV SUD PSB PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology consulting firm in Singapore is seeking a detailed-oriented Sales Process & Systems Analyst. The role entails managing sales processes, data integration from SAP and Microsoft Dynamics, and developing dashboards in Power BI. With a focus on automation and continuous improvement, the ideal candidate will have a bachelor's degree and over 5 years of relevant experience. Strong skills in data modeling, communication, and CRM tools are essential. This position offers an exciting opportunity for technology-driven individuals.

Qualifications

• 5+ years in business systems or sales operations.
• Proven experience in automation and AI integration.
• Background in regulated industries is a strong plus.

Responsibilities

• Support end-to-end sales process and pre-sales activities.
• Design systems to retrieve sales data from various platforms.
• Build interactive dashboards to track performance KPIs.
• Automate sales order processing using AI modules.
• Analyze sales data for trends and improvement opportunities.

Skills

Data modeling

Data visualization

Power BI

Communication skills

Problem-solving

Organizational skills

Education

Bachelor’s degree in Information Systems or related field

Tools

SAP

Microsoft Dynamics

Power Automate

Tableau

Python

Job description

In this role, we are looking for a detail-oriented and proactive Sales Process & Systems Analyst to support the end-to-end sales process. This role involves managing pre-sales activities, processing customer orders, coordinating with internal laboratories and stakeholders, and ensuring timely billing and customer satisfaction.

Sales Data Integration & System Setup

• Design and implement systems to retrieve live sales and order data from SAP, Microsoft Dynamics, and order management system.
• Ensure seamless data flow and synchronization between various platforms for real-time visibility in entire sales process.

Dashboard Development & Performance Tracking

• Build and maintain interactive dashboards in Power BI, Tableau, or Microsoft Dynamics.
• Develop and maintain interactive dashboards to track performance KPIs such as lead-to-order conversion, order execution status, and service delivery timelines.

AI-Driven Sales Process Automation

• Design AI modules for automating sales order processing includes inquiry responses, quotations, certification submission and customer NPS (Net Prompter Score) & customer satisfaction score.
• Collaborate with IT and / or subcontractors to ensure smooth implementation and scalability.

Data Analysis & Process Optimization

• Analyze sales data to identify trends, bottlenecks, and opportunities for improvement.

• Present actionable insights to sales leadership for productivity and revenue growth.

Project Management & Continuous Improvement

• Gather user feedback and monitor system usage to identify areas for improvement.
• Propose and implement enhancements to the systems of SAP, Microsoft Dynamic, PS Explorer, order management system to improve operational efficiency.
• Conduct training and support sessions for sales teams on new tools and processes.
• Manage operational projects to ensure timely billing and customer satisfaction.

Key Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Engineering, or related field.
• At least 5 years in business systems, sales operations, or CRM/data analytics.
• Proven experience in automation and AI integration across platforms such as SAP, CRM, StoriX, and PS Explorer, using tools like Power Automate, Azure AI, UiPath, and Python.
• Strong skills in data modeling, visualization, and security, with advanced proficiency in Power BI and experience with Tableau.
• Background in regulated industries (certification, testing, inspection, manufacturing) is a strong plus.
• Strong analytical mindset with problem-solving orientation.
• Excellent communication and cross-functional collaboration skills.
• High level of organizational skills and ability to manage multiple priorities.
• A passion for technology and a drive to improve processes.