EUC Team Lead: Drive Endpoint Excellence & Services

SERVBRIDGE INCORPORATED PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An IT services company in Singapore is seeking an EUC Team Lead responsible for overseeing daily operations of the End-User Computing team. The ideal candidate should possess a diploma in IT and have experience in team leadership within IT support, strong problem-solving skills, and excellent communication abilities. This role involves managing team performance, ensuring compliance with security policies, and engaging with customers effectively.

Qualifications

• At least 3–5 years of experience in IT support, with 1–2 years in a team lead or supervisory role.
• Strong knowledge of Windows OS and endpoint management.
• Good understanding of ITIL framework (ITIL certification is an advantage).

Responsibilities

• Plan, organize, and schedule team rosters for adequate coverage.
• Lead and mentor the EUC support team.
• Prepare and present monthly service review reports to the customer.
• Ensure monthly Windows patches for all EUC endpoints are executed.

Skills

Team leadership

Customer engagement

Problem-solving

Communication skills

Education

Diploma or Degree in Information Technology or related field

Tools

Patching tools

ITSM processes

Job description

An IT services company in Singapore is seeking an EUC Team Lead responsible for overseeing daily operations of the End-User Computing team. The ideal candidate should possess a diploma in IT and have experience in team leadership within IT support, strong problem-solving skills, and excellent communication abilities. This role involves managing team performance, ensuring compliance with security policies, and engaging with customers effectively.