EUC Support Engineer: Enterprise IT & Endpoint Security

INTEGRITI CORE PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Integriti Core is hiring an EUC Support Engineer to deliver frontline IT support for enterprise and public-sector clients in Singapore. You will troubleshoot hardware/software issues, manage user accounts, and ensure smooth end-user experiences across Windows and macOS environments.

Responsibilities include handling tickets, supporting Microsoft 365 apps, managing access controls, and coordinating with Level 3 teams under SLA to resolve complex problems.

Qualifications

• Diploma in IT or equivalent required.
• Certifications: CompTIA A+ or Network+ preferred.
• Microsoft 365 Endpoint Administrator/Modern Desktop certs an advantage.
• ITIL 4 Foundation certification is a plus.

Responsibilities

• Provide frontline IT support via phone, email, walk-in and portal.
• Troubleshoot Windows and macOS laptops, desktops, printers, and peripherals.
• Support Microsoft 365 apps including Outlook, Teams, OneDrive, SharePoint.
• Reset passwords, unlock accounts, and manage MFA in AD/Entra ID.
• Diagnose and fix Wi-Fi, LAN, and VPN connectivity issues.
• Set up devices and deploy endpoint security/EDR tools.
• Maintain IT asset inventory and update knowledge base.
• Escalate complex issues to Level 3 per SLA.

Skills

IT support

Customer service

Troubleshooting

Ticketing experience

Education

Diploma in IT

CompTIA A+ or Network+

Microsoft 365 Endpoint Administrator/ Modern Desktop

ITIL 4 Foundation

Tools

ServiceNow

Jira Service Management

Freshservice

EDR tools

Job description

Integriti Core is hiring an EUC Support Engineer to deliver frontline IT support for enterprise and public-sector clients in Singapore. You will troubleshoot hardware/software issues, manage user accounts, and ensure smooth end-user experiences across Windows and macOS environments.

Responsibilities include handling tickets, supporting Microsoft 365 apps, managing access controls, and coordinating with Level 3 teams under SLA to resolve complex problems.